Specifies whether agents can use screen recording.

In addition, verify that the Workspace Web Edition configuration is set to 8080 or 443. If you are working with HTTPS, the default port number is 443. Important If you are working with HTTP, the Screen Recording Service default port number is 8080.

For Voice agents: Screen recording starts when the voice recording starts except in cases where recordingWhen is explicitly set to off.

are a set of conditions that must all be true in order for the screen recording to be taking place.

For Non-voice agents: recordingWhen = condition1,condition2.

The parameter value is an expression of conditions to enable screen recording for each agent. You can create the recordingWhen parameter in a section of each agent object to override the settings at the environment level.

When this parameter is set in the Cluster object, the recording condition applies to all agents in the environment. To set up recording conditions, using Genesys Administrator Extension, add the recordingWhen parameter to the section of the Interaction Recording Web Services or Web Services Cluster application object, depending on your deployment (see Installing RWS). ImportantBefore you can start to capture and play back the screen recordings, you must make sure that you have configured the Interaction Recording Web Services components (or Web Services components if you're using version 8.5.210.02 or earlier), and encryption specifically for screen recording.

Multimedia Connector for Skype for Business.

Where are vlc recordings saved